Lead Agent

Job Description

we are looking for a dedicated Airline Lead Agent to join us in delivering outstanding service to our passengers.

Main Duties & Responsibilities

- Organizing, planning and participating in the service delivery unit's daily operations. 
- Observing the daily operations, including but not limited to passenger handling, security services, sorting area, operations, load control, immigration, lost & found, gates and aircraft handling supervision and ensuring that all standard processes are maintained.
-  Observing the handling of all ancillary services according to each service procedure. 
- Ensuring that all new operational regulations and work instructions are correctly disseminated to all involved staff and fully implemented with no shortfalls. 
- Ensuring full compliance with all standard operational instructions and procedures. 
- Ensuring that all relevant reports whether daily, weekly or monthly is completed and fulfilled according to the published instructions. 
-  Ensuring that the communication between ASE-involved staff, airport authorities and airline personnel is handled in an efficient and professional manner. 
- Training and developing to all agents and/or senior agents
- Preparing and submitting verbal and/or written reports related to the daily activities of the involved staff whether on performance, attitude and leaves to the service delivery unit supervisor on-duty
- Participating effectively in the service delivery unit internal groups as specified in the internal organizational structure.

Key Responsibilities:

- Team Work 
- Accountability and Dependability 
- Communications 
- Enforcing rules, regulations and policies 
- Ethics and integrity 
- Quality  
- Creative and innovative thinking 
- Safety and Security Focus 
- Self Management 
- Stress tolerance 
- Punctuality and attendance 
- Planning and organizing 
- decision making and judgment 
- problem-solving 
- Facilitating Groups