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Senior Agent

Job Description

We are looking for a dedicated Airline Senior Agent  to join us in delivering outstanding service to our passengers.

Main Duties & Responsibilities

- Performing check-in, operations control, boarding gates and lost & found areas. As specified in ASE -GOM - chapters 01, 02 & 03 and in accordance with ASE customer airlines standard regulations. 
- Performing ramp supervision in accordance with published instructions specified in ASE -GOM – chapter 05 and in accordance with ASE customer airlines standard regulations. 
- Performing security services in accordance with published instructions specified in ASE -GOM – chapter 04 and in accordance with Egyptian civil aviation regulations and ASE customer airlines requirements. 
- Accepting passenger baggage according to ASE customer airlines & ASE’s excess baggage procedures. 
- Participating in Service Delivery Unit internal groups. As specified in the service delivery unit published organizational structure.
-  Fulfilling & accomplishing ASE internal and external requirements. 
- Ability to take over additional delegation tasks from the lead agent.

Key Performance Indicator

- Team Work 
- Accountability and Dependability 
- Communications 
- Enforcing rules, regulations and policies 
- Ethics and integrity 
- Quality 
- Creative and innovative thinking 
- Safety and Security Focus 
- Self Management 
- Stress tolerance 
- Punctuality and attendance

Job Requirements

Qualifications, Personal Abilities & Behaviour

Customer service oriented. 
- Ability to apply aviation guidelines on daily operations at all airport areas
- Ability to work on a shift basis (weekends/holidays and day/night according to work needs).
- Demonstrating the ability to work as a team member and generate positive energy and team spirit. 
- Self-improvement. 
- Fast learning. 
- Self-confidence.

Minimum requirements:

- English Fluency (Spoken and Written)
- Ability to work on a shift basis
- Microsoft Office
- Experience in working in an Airport ( Minimum 2 Years of experience in an airport )